Shipping & Delivery

Order Processing

Orders are generally prepared for shipment within 1–2 business days.

Estimated Delivery Windows

  • United States: 5-10 business days
  • Japan: 3-7 business days
  • Singapore: 5-10 business days
  • Malaysia: 5-10 business days
  • Australia: 6-12 business days
  • Brazil: 8-15 business days
  • Other supported international destinations: 7-15 business days

Estimated delivery times begin after order processing and are provided as general estimates. Delivery may vary due to destination, carrier conditions, customs clearance, local delivery networks, public holidays or peak periods.

Free Shipping

Free standard shipping on orders over US$45 to eligible destinations.

Eligible markets currently include the United States, Japan, Brazil, Singapore, Australia and Malaysia.

Duties & Taxes

International orders may be subject to import duties, taxes or customs fees depending on the destination country.

Where applicable, these charges are determined by local customs authorities and are the responsibility of the recipient unless otherwise stated at checkout.

Questions

For shipping questions, contact cyayao@cognixir.ai or +1 (920) 488-9081.