Shipping & Delivery
Order Processing
Orders are generally prepared for shipment within 1–2 business days.
Estimated Delivery Windows
- United States: 5-10 business days
- Japan: 3-7 business days
- Singapore: 5-10 business days
- Malaysia: 5-10 business days
- Australia: 6-12 business days
- Brazil: 8-15 business days
- Other supported international destinations: 7-15 business days
Estimated delivery times begin after order processing and are provided as general estimates. Delivery may vary due to destination, carrier conditions, customs clearance, local delivery networks, public holidays or peak periods.
Free Shipping
Free standard shipping on orders over US$45 to eligible destinations.
Eligible markets currently include the United States, Japan, Brazil, Singapore, Australia and Malaysia.
Duties & Taxes
International orders may be subject to import duties, taxes or customs fees depending on the destination country.
Where applicable, these charges are determined by local customs authorities and are the responsibility of the recipient unless otherwise stated at checkout.
Questions
For shipping questions, contact cyayao@cognixir.ai or +1 (920) 488-9081.