Refund & Returns Policy

We want you to feel confident ordering from ISLE & STONE. If your purchase is not right for you, you may request a return within 15 days of the date your order is delivered.

Eligibility

To be eligible for a return:

the return request must be submitted within 15 days of delivery;
the item must be unworn and unused;
the item must remain in its original condition;
original packaging should be included where reasonably possible;
proof of purchase or the order number may be required.

Return Shipping

For returns due to change of mind, personal preference, incorrect size selection, or other non-quality reasons, return shipping costs are the responsibility of the customer.

Quality / Incorrect Item

If you receive an incorrect item, an item damaged in transit, or an item with a confirmed quality issue, please contact us with your order information and clear photographs. Where the issue is confirmed, ISLE & STONE will provide an appropriate resolution and cover reasonable return or replacement shipping costs where applicable.

Natural Variation

Natural stones are individually formed by nature. Variations in colour, pattern, clarity, inclusions, texture and shape are normal characteristics of natural materials and are not considered defects.

Refund Processing

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on the payment provider or financial institution.

Original shipping charges, where applicable, are generally non-refundable unless the return results from an incorrect item, transit damage, or a confirmed quality issue.